Train the Trainers

This package is designed for venues that are ready to move beyond observation and take real action. It focuses on equipping your supervisors and team leaders with the skills, tools, and confidence to implement change, reinforce standards, and drive a culture of excellence throughout your organization. By combining hands-on training with practical resources, this package ensures your leadership team can immediately make an impact.

This package includes everything in the Audit Package, plus a full day of onsite supervisor and lead training focused on:

• Coaching and feedback skills

• Culture and standards alignment

• On-stage versus off-stage leadership behaviors

• Guest recovery techniques

• Individualized performance conversations

• Building internal accountability

You also receive a Train-the-Trainer Facilitation Kit with:

• Instructor outlines for training staff

• Activities and scenario exercises

• Staff performance rubrics

• Quick-reference coaching cards

Your leadership team will leave ready to deliver training, reinforce standards, and coach their teams effectively, creating lasting improvements across your venue.