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This package is designed for venues that are ready to move beyond observation and take real action. It focuses on equipping your supervisors and team leaders with the skills, tools, and confidence to implement change, reinforce standards, and drive a culture of excellence throughout your organization. By combining hands-on training with practical resources, this package ensures your leadership team can immediately make an impact.
This package includes everything in the Audit Package, plus a full day of onsite supervisor and lead training focused on:
Coaching and feedback skills
Culture and standards alignment
On-stage versus off-stage leadership behaviors
Guest recovery techniques
Individualized performance conversations
Building internal accountability
You also receive a Train-the-Trainer Facilitation Kit with:
Instructor outlines for training staff
Activities and scenario exercises
Staff performance rubrics
Quick-reference coaching cards
Your leadership team will leave ready to deliver training, reinforce standards, and coach their teams effectively, creating lasting improvements across your venue.
Key Points:
• Trainer Foundations: Understand the critical role of trainers in shaping staff behavior and ensuring consistent guest service.
• Adult Learning Principles: Learn how adults learn differently and how to structure engaging, practical, and impactful training sessions.
• Effective Delivery & Observation: Master techniques for delivering content, observing staff in action, and providing actionable feedback.
• Reinforcing Advanced Guest Service: Recognize and encourage “Above and Beyond” moments and the philosophy of the Extra Inch.
• Conflict Management & Staff Support: Coach staff on de-escalation, boundaries, policy adherence, and supporting peers during challenging situations.
• Staff Development & Well-Being: Foster morale, recognize achievements, encourage continuous growth, and address burnout proactively.
• Environmental Awareness: Train staff to see the venue through the guest’s eyes, maintain operational standards, and reinforce professionalism consistently.
Price includes travel and accommodation.
Invoices available upon request.
Tax exempt? Please contact us directly.
Please note additional fees may apply for international travel.
This package is designed for venues that are ready to move beyond observation and take real action. It focuses on equipping your supervisors and team leaders with the skills, tools, and confidence to implement change, reinforce standards, and drive a culture of excellence throughout your organization. By combining hands-on training with practical resources, this package ensures your leadership team can immediately make an impact.
This package includes everything in the Audit Package, plus a full day of onsite supervisor and lead training focused on:
Coaching and feedback skills
Culture and standards alignment
On-stage versus off-stage leadership behaviors
Guest recovery techniques
Individualized performance conversations
Building internal accountability
You also receive a Train-the-Trainer Facilitation Kit with:
Instructor outlines for training staff
Activities and scenario exercises
Staff performance rubrics
Quick-reference coaching cards
Your leadership team will leave ready to deliver training, reinforce standards, and coach their teams effectively, creating lasting improvements across your venue.
Key Points:
• Trainer Foundations: Understand the critical role of trainers in shaping staff behavior and ensuring consistent guest service.
• Adult Learning Principles: Learn how adults learn differently and how to structure engaging, practical, and impactful training sessions.
• Effective Delivery & Observation: Master techniques for delivering content, observing staff in action, and providing actionable feedback.
• Reinforcing Advanced Guest Service: Recognize and encourage “Above and Beyond” moments and the philosophy of the Extra Inch.
• Conflict Management & Staff Support: Coach staff on de-escalation, boundaries, policy adherence, and supporting peers during challenging situations.
• Staff Development & Well-Being: Foster morale, recognize achievements, encourage continuous growth, and address burnout proactively.
• Environmental Awareness: Train staff to see the venue through the guest’s eyes, maintain operational standards, and reinforce professionalism consistently.
Price includes travel and accommodation.
Invoices available upon request.
Tax exempt? Please contact us directly.
Please note additional fees may apply for international travel.