Full Spectrum Training

Best for venues ready to transform culture, guest service, and operations with a fully tailored approach. This package takes a hands-on, immersive approach to training, providing your team with the tools, strategies, and confidence to deliver a consistently elevated guest experience. Every aspect of the program is customized to your venue, ensuring it addresses your unique challenges and opportunities.

This package includes the Secret Shopper Audit, plus two full days of onsite training customized to your venue’s needs, including:

• Full guest experience curriculum

• Activities, scenarios, and exercises created specifically for your site

• Guest flow examination workshop

• Service recovery alignment

• On-stage behavior workshop

• Leadership alignment session

• Operational walkthrough of the venue

Additional deliverables include:

• 90-day training plan

• Daily briefing templates

• Behavioral standards guide

Your team will leave with a cohesive, venue-specific culture and the skills to deliver a consistently elevated guest experience across every touchpoint.