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Our 1-Day Secret Shopper Audit gives you an unfiltered, behind-the-scenes look at your guest experience. The visit is completely unannounced. No one, not even leadership, knows we are coming, so you get an authentic view of how your venue operates day-to-day.
The audit results in a comprehensive written report covering all the nuts and bolts of your operation, including:
Key strengths and opportunities across the guest journey
Photos and documentation of critical touchpoints
Priority recommendations for immediate and long-term improvement
Insights into guest flow, wait times, and operational efficiency
Observations on team culture, service quality, and staff engagement
An Experience Scorecard™ benchmarking your venue’s performance
A 30-day, venue-specific improvement roadmap
The audit can be fully customized to focus on specific areas of interest or conducted broadly to cover the full spectrum of the customer experience. Turn unfiltered insights into actionable strategies that elevate every interaction and improve overall guest satisfaction.
Our 1-Day Secret Shopper Audit gives you an unfiltered, behind-the-scenes look at your guest experience. The visit is completely unannounced. No one, not even leadership, knows we are coming, so you get an authentic view of how your venue operates day-to-day.
The audit results in a comprehensive written report covering all the nuts and bolts of your operation, including:
Key strengths and opportunities across the guest journey
Photos and documentation of critical touchpoints
Priority recommendations for immediate and long-term improvement
Insights into guest flow, wait times, and operational efficiency
Observations on team culture, service quality, and staff engagement
An Experience Scorecard™ benchmarking your venue’s performance
A 30-day, venue-specific improvement roadmap
The audit can be fully customized to focus on specific areas of interest or conducted broadly to cover the full spectrum of the customer experience. Turn unfiltered insights into actionable strategies that elevate every interaction and improve overall guest satisfaction.